Autopartsonline.ie
Operated by Twin Isles Export Ltd.
VAT Number: IE4548222NH
CRO Number: 804995
Registered Address: 6 Fern Road, Sandyford, Dublin D18 FP98, Ireland
1. Introduction
This Privacy Policy explains how Twin Isles Export Ltd. collects, uses, stores, and protects personal data when you visit Autopartsonline.ie, place an order, contact us, or interact with our website.
We are committed to processing personal data in accordance with applicable Irish and European Union data protection law, including the General Data Protection Regulation (GDPR). The GDPR requires that individuals receive transparent information about how their personal data is processed and confirms rights including access, rectification, erasure, restriction, objection, and data portability in certain cases.
2. Data Controller
The data controller is:
Twin Isles Export Ltd.
6 Fern Road, Sandyford, Dublin D18 FP98, Ireland
3. What Personal Data We Collect
Depending on how you use the website, we may collect:
- name;
- billing address;
- shipping address;
- email address;
- telephone number;
- company name, where provided;
- order details;
- payment-related information needed to process the order;
- correspondence you send to us;
- IP address;
- browser/device data;
- website usage data;
- cookie and tracking data, subject to your consent choices where required.
We collect only the information reasonably needed to operate the website, process orders, provide support, protect our business, and improve our services.
4. How We Use Personal Data
We may use personal data to:
- process and deliver orders;
- confirm payment and prevent fraud;
- provide customer support;
- communicate with you about your order;
- manage returns, refunds, and complaints;
- comply with legal and tax obligations;
- maintain website security;
- analyse website performance and improve our services;
- measure advertising effectiveness and develop our marketing;
- request or manage customer reviews where applicable.
5. Legal Bases for Processing
Depending on the situation, we process personal data on one or more of the following legal bases:
- performance of a contract;
- compliance with legal obligations;
- our legitimate interests in running and protecting our business;
- your consent, where consent is required, especially for certain cookies and marketing-related tracking technologies.
6. Payments
Payments on our website are processed through secure payment providers and gateways enabled on the website, including WooPayments, PayPal, card networks, and related payment service providers.
We do not sell your payment data. Payment information is processed through the relevant payment provider as necessary to authorise and complete the transaction.
7. Analytics, Advertising and Service Development Tools
To develop, measure, and improve our website and services, we may use tools and services such as:
- Google Analytics;
- Google Ads;
- Google Merchant Center;
- Semrush;
- Wincher;
- Hostinger Reach;
- Trustpilot.
These services may collect usage, device, browser, referral, or interaction data, and some may use cookies or similar technologies. Where required by law, non-essential tracking technologies will only be used after valid user consent. Irish DPC guidance states that consent is normally required for non-essential cookies and must be as easy to withdraw as it is to give. Google also requires clear disclosures where Google advertising cookies are used.
8. Sharing of Personal Data
We do not sell personal data.
We may share personal data only where reasonably necessary with:
- payment processors;
- shipping, logistics, and delivery providers;
- website hosting and technical service providers;
- analytics, advertising, and measurement partners;
- review and reputation platforms;
- legal, regulatory, tax, fraud prevention, or compliance advisers;
- public authorities where required by law.
Where third-party providers process personal data on our behalf, we expect them to process it appropriately and only for legitimate business purposes connected with our services.
9. International Transfers
Some service providers may process data outside Ireland or the European Economic Area. Where this occurs, we will take reasonable steps to ensure an appropriate lawful transfer mechanism is used where required.
10. Data Retention
We retain personal data only for as long as reasonably necessary for:
- order fulfilment;
- customer service;
- accounting and tax records;
- fraud prevention;
- dispute resolution;
- legal compliance;
- business recordkeeping.
Retention periods may vary depending on the nature of the data and our legal obligations.
11. Your Rights
Subject to applicable law, you may have the right to:
- request access to your personal data;
- request correction of inaccurate data;
- request deletion of data;
- request restriction of processing;
- object to certain processing;
- request data portability where applicable;
- withdraw consent at any time where processing is based on consent;
- lodge a complaint with a supervisory authority.
The European Commission summarises these GDPR rights as including the right to be informed, access, rectification, erasure, restriction, objection, and portability where applicable.
12. Cookies and Consent
Our use of cookies and similar technologies is described in our Cookie Policy. Where legally required, we will seek consent before placing non-essential cookies or using non-essential tracking technologies.
13. Security
We use reasonable technical and organisational measures to protect personal data, including HTTPS website security and secure service providers where applicable. However, no system can guarantee absolute security.
14. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties.
15. Children
Our website is not directed to children, and we do not knowingly collect personal data from children for direct commercial purposes.
16. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version published on our website will apply.
17. Contact
For privacy-related questions, please contact:
Twin Isles Export Ltd.
6 Fern Road, Sandyford, Dublin D18 FP98, Ireland
Website: Autopartsonline.ie