Last updated: 19/06/2026
Effective from: May 2026
Twin Isles Export Ltd, trading as autopartsonline.ie (“we”, “us”, “our”), is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, share, protect, and delete personal data when you visit our website, create an account, place an order, contact us, use our services, interact with our advertising, request product compatibility support, submit a return or refund request, or browse our online store.
We process personal data in accordance with the General Data Protection Regulation (GDPR), the Irish Data Protection Acts 1988–2018, applicable EU ePrivacy rules, and other applicable privacy, consumer protection, tax, accounting, and electronic communications laws.
Where applicable, this Privacy Policy also includes information for California residents under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
Nothing in this Privacy Policy limits your statutory consumer rights or data protection rights.
1. Data Controller Identity
For the purposes of applicable data protection law, the legal data controller is:
Company Name: Twin Isles Export Ltd, trading as autopartsonline.ie
CRO Number: 804995
VAT Number: IE4548222NH
Registered Office Address: 6 Fern Road, Sandyford, Dublin, D18 FP98, Ireland
Privacy & Data Support Email: hello@autopartsonline.ie
Support WhatsApp / Phone: +353 87 262 7605
Website: autopartsonline.ie
We provide this information clearly so customers and website visitors can identify who controls their personal data and how to contact us.
2. Where We Currently Sell and Deliver
We currently sell and deliver online orders to the following countries, subject to courier availability, product restrictions, address validation, customs requirements, and the conditions set out in our Shipping Policy:
- Republic of Ireland.
- Belgium.
- France.
- Germany.
- Italy.
- Netherlands.
- Spain.
- Switzerland.
- United Kingdom.
This delivery area may affect the personal data we collect for orders, shipping, returns, refunds, customer support, fraud prevention, customs support, and delivery investigations.
For example, we may collect delivery addresses, postcodes or Eircodes, phone numbers, email addresses, order details, courier tracking information, customs-related delivery information, and return information where necessary to process and fulfil your order.
If our sales or delivery area changes in the future, this Privacy Policy, our Shipping Policy, our Refund and Returns Policy, our Terms and Conditions, and our checkout information will be updated accordingly.
3. What Personal Information We Collect
We collect only the personal data needed to operate our website, process orders, provide customer service, comply with legal obligations, improve our services, protect our business, and, where you consent, provide marketing and personalised advertising.
The types of personal data we may collect include the following.
Identity Data
This may include your first name, last name, company name, account username, customer account details, and order account information.
Contact Data
This may include your billing address, delivery address, email address, telephone number, WhatsApp contact number, Eircode, postcode, city, county, region, country, and delivery access details where needed.
Order and Transaction Data
This may include order numbers, products purchased, product compatibility information, order value, invoice details, VAT information, refund details, return history, warranty claims, payment confirmation, delivery status, courier status, and order notes.
We do not store full raw credit card numbers on our servers. Payment card details are processed securely by third-party payment providers.
Payment and Fraud Prevention Data
This may include limited payment references, transaction IDs, fraud screening results, billing verification data, payment status information, chargeback information, IP address, device information, and risk signals used to detect suspicious or unauthorised activity.
Customer Support Data
This may include emails, WhatsApp messages, phone notes, contact forms, return requests, support notes, product compatibility questions, complaint records, damaged-item claims, missing-item claims, photos or videos you send to support a claim, and other communications with us.
Vehicle Compatibility Data
If you ask us to check whether a part is suitable for your vehicle, we may collect vehicle-related information you provide, such as:
- Vehicle registration.
- VIN or chassis number.
- Make and model.
- Year.
- Engine size.
- Fuel type.
- Existing part number.
- Photos of the existing part.
- Other technical information needed to help assess compatibility.
Vehicle compatibility data is used only to help answer your query, process your order, support returns or claims, prevent ordering errors, and maintain customer service records.
Delivery, Courier, and Customs Data
This may include your delivery address, delivery instructions, phone number, email address, courier tracking number, carrier name, parcel status, proof of delivery, failed delivery notes, customs status, return tracking, and information needed to investigate delayed, missing, refused, or damaged deliveries.
For deliveries outside Ireland, courier or customs processes may require destination-country information such as contact details, delivery address, order value, product description, invoice details, or customs documentation.
Technical Data
This may include your IP address, browser type, browser version, device type, operating system, time zone setting, approximate location, device identifiers, cookie identifiers, server logs, security logs, and website error logs.
Website Usage Data
This may include pages visited, products viewed, search terms used, links clicked, time spent on pages, checkout behaviour, abandoned basket activity, referring website, page response times, browsing behaviour, product filters used, and shopping journey information on autopartsonline.ie.
Marketing and Advertising Data
This may include your marketing preferences, cookie consent choices, newsletter subscription status, advertising interactions, Google Ads conversion data, remarketing audience data, and information about whether you opened or clicked marketing communications.
Cookie, Pixel, and Tracking Data
This may include data collected through cookies, pixels, tags, scripts, analytics tools, advertising tags, consent-management tools, server logs, local storage technologies, and similar technologies.
4. How We Collect Personal Data
We collect personal data in the following ways.
Directly From You
You may provide personal data when you:
- Place an order.
- Create a customer account.
- Contact customer support.
- Request a return, refund, exchange, or warranty claim.
- Complete a checkout form.
- Subscribe to marketing emails.
- Submit a product compatibility question.
- Send us photos, videos, or documents.
- Contact us by email, WhatsApp, phone, or website form.
- Submit a review, message, or enquiry.
- Provide delivery, customs, or return information.
Automatically Through Our Website
When you browse autopartsonline.ie, we may collect technical and usage data through:
- Essential cookies.
- Analytics cookies.
- Advertising cookies.
- Tracking pixels.
- Google tags.
- Server logs.
- Security monitoring tools.
- Device and browser identifiers.
- Consent management tools.
- Local storage technologies.
From Third-Party Service Providers
We may receive limited information from third parties that help us operate our business, including:
- Payment processors.
- Fraud prevention tools.
- Courier and logistics providers.
- Website hosting providers.
- Analytics platforms.
- Advertising platforms.
- Email marketing tools.
- Customer support tools.
- Marketplace, shopping, or merchant listing tools where applicable.
- Professional advisers or compliance service providers.
5. Why We Collect and Use Personal Data
We use personal data for the following purposes.
To Process and Deliver Orders
We use identity, contact, order, payment, delivery, courier, and customs-related data to process your purchase, confirm your order, dispatch your items, provide tracking information, arrange delivery, investigate delivery problems, and manage returns or refunds.
To Provide Customer Support
We use contact, order, support, communication, compatibility, and delivery data to answer questions, check product compatibility, resolve complaints, process damaged-item claims, handle missing orders, investigate delayed or lost parcels, and manage warranty or returns requests.
To Process Payments and Prevent Fraud
We use order, payment, technical, fraud prevention, and billing data to process payments, verify transactions, detect suspicious activity, prevent fraudulent purchases, manage chargebacks, protect our website, and protect our customers.
To Comply With Legal, Tax, Accounting, and Customs Obligations
We use order, invoice, payment, refund, accounting, VAT, customs, delivery, and business records to comply with Irish Revenue, tax, VAT, accounting, company law, customs, consumer protection, and legal obligations.
To Improve Our Website and Services
We use technical and usage data to understand how customers use our website, improve navigation, fix bugs, improve checkout, test performance, improve search and product pages, reduce errors, and improve the shopping experience.
To Send Marketing Communications
Where you have subscribed or consented, we may use your email address and marketing preferences to send newsletters, offers, product updates, or promotional messages.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at hello@autopartsonline.ie.
To Provide Personalised Ads and Remarketing
Where permitted by law and subject to your cookie consent choices, we may use cookies, pixels, Google tags, browsing behaviour, product views, and advertising interaction data to show you more relevant ads for automotive parts and accessories.
This may include personalised advertising through platforms such as Google Ads. Personalised ads may be based on your activity on our website, such as products viewed, searches made, pages visited, or abandoned basket activity.
You can opt out of non-essential advertising cookies through our cookie banner, cookie settings tool, or browser settings.
To Protect Our Legal Rights and Business
We may use personal data where necessary to enforce our Terms and Conditions, investigate abuse, respond to disputes, handle chargebacks, detect misuse, protect our systems, defend legal claims, and maintain accurate business records.
6. Legal Bases for Processing Personal Data Under GDPR
Where GDPR applies, we rely on the following legal bases:
| Legal Basis | Examples of Use |
|---|---|
| Performance of a contract | Processing orders, taking payment, dispatching goods, providing tracking, handling returns and refunds, arranging delivery |
| Legal obligation | Keeping invoices, VAT records, accounting records, tax records, customs records, and complying with legal requests |
| Legitimate interests | Website security, fraud prevention, customer service, business analytics, improving our website, protecting our legal rights, handling disputes |
| Consent | Non-essential cookies, analytics cookies where required, advertising cookies, marketing emails, tracking pixels, and personalised ads |
| Legal claims | Handling disputes, chargebacks, complaints, legal claims, enforcement of terms, or defence of rights |
Where we rely on consent, you may withdraw your consent at any time.
Where we rely on legitimate interests, we consider whether our interests are balanced against your rights and freedoms.
7. Cookies, Pixels, Tags, and Tracking Technologies
We use cookies and similar technologies to operate our website, improve performance, understand customer behaviour, support advertising, and maintain website security.
These technologies may include:
- Browser cookies.
- Tracking pixels.
- Google tags.
- Analytics scripts.
- Advertising tags.
- Consent-management tools.
- Server logs.
- Local storage technologies.
Types of Cookies We Use
Essential cookies
These are required for core website functions, such as checkout, shopping basket, account login, payment processing, fraud prevention, cookie consent records, and website security.
Analytics cookies
These help us understand how visitors use our website, which pages are popular, where errors occur, and how we can improve the shopping experience.
Advertising cookies and pixels
These may be used to measure ad performance, track conversions, build remarketing audiences, and show personalised or more relevant ads.
Functional cookies
These may remember preferences such as cookie choices, account settings, region, display preferences, or saved shopping preferences.
Non-essential cookies, including analytics and advertising cookies where required by law, are used only where you have provided consent through our cookie banner or privacy settings.
You can withdraw or change cookie consent at any time by using the cookie settings tool on our website or by adjusting your browser settings.
8. Google Analytics, Google Ads, and Personalised Advertising
We may use Google services, including Google Analytics, Google Ads, Google Tags, conversion tracking, remarketing tools, and related advertising or measurement services.
These tools may help us:
- Measure website traffic.
- Understand browsing behaviour.
- Track sales conversions.
- Improve ad performance.
- Show more relevant automotive product ads.
- Build remarketing audiences.
- Understand whether ads lead to purchases.
- Measure product listing performance.
Where required by law, Google advertising and analytics cookies will only be activated after you provide consent.
Google may process data such as IP address, cookie identifiers, device information, browsing behaviour, product views, purchase events, conversion events, and ad interaction data in accordance with Google’s own policies.
You can manage personalised advertising preferences through your Google account settings, browser settings, and the cookie controls on our website.
9. Who We Share Personal Data With
We do not sell, rent, or trade your personal data.
We may share personal data only where necessary with trusted service providers and partners, including the following.
Payment Providers
Used to process card payments, digital wallet payments, fraud checks, refunds, payment confirmations, and chargebacks.
Courier and Logistics Providers
Used to deliver orders, print shipping labels, provide tracking updates, arrange collections, investigate missing parcels, handle damaged shipments, and manage international delivery routes.
Examples may include An Post, DPD, DHL, or other approved courier partners.
Customs, Import, and Delivery Authorities
Where needed for cross-border delivery, returns, customs clearance, legal compliance, or courier processing, limited order and delivery information may be shared with customs authorities, courier clearance teams, or destination-country import processes.
Website Hosting and IT Providers
Used to host our website, databases, order systems, customer accounts, security logs, and website infrastructure.
Analytics and Advertising Platforms
Used to measure website performance, understand customer journeys, track conversions, and provide personalised or non-personalised advertising where permitted.
Examples may include Google Analytics, Google Ads, Google Tags, Jetpack, Hostinger Reach, and similar tools.
Email and Communication Providers
Used to send order confirmations, shipping updates, customer support replies, newsletters, account emails, legal notices, and service communications.
Customer Support and Business Tools
Used to manage enquiries, support tickets, returns, product compatibility questions, complaints, and customer communication records.
Professional Advisers
Used where necessary for accounting, tax, audit, insurance, legal advice, corporate compliance, customs support, and dispute resolution.
Legal, Regulatory, or Law Enforcement Bodies
Used only where required by law, court order, regulatory request, fraud investigation, legal obligation, customs requirement, or to protect our rights.
All third-party providers are expected to process personal data securely and only for the purposes instructed by us or otherwise permitted by law.
10. International Data Transfers
Some service providers may process personal data outside Ireland, the European Union, or the European Economic Area, including in the United States or the United Kingdom.
Where personal data is transferred outside the EEA, we take steps to ensure an appropriate level of protection is in place. This may include:
- EU Standard Contractual Clauses.
- Adequacy decisions.
- The EU-US Data Privacy Framework, where applicable.
- Contractual safeguards with service providers.
- Technical and organisational security measures.
- Data minimisation and access controls.
Where orders are delivered outside Ireland or outside the European Union, limited order, delivery, customs, and contact data may need to be transferred to courier partners, customs authorities, or delivery service providers in the destination country so the order can be delivered, returned, investigated, or cleared through customs.
11. How Long We Keep Personal Data
We keep personal data only for as long as necessary for the purposes for which it was collected, including legal, tax, accounting, customs, fraud prevention, customer service, warranty, returns, and dispute-resolution purposes.
Typical retention periods include the following.
Order, Invoice, VAT, Customs, and Accounting Records
Kept for at least 6 years where required for Irish tax, accounting, VAT, Revenue, and business compliance.
Customer Account Data
Kept while your account remains active, unless you request deletion and we are not legally required to retain certain information.
Customer Support Records
Usually kept for up to 2 years, unless needed for ongoing disputes, warranty issues, legal claims, fraud prevention, chargebacks, customs queries, or compliance obligations.
Returns, Refunds, Delivery Claims, and Warranty Records
Kept for as long as needed to process the request and maintain legal, accounting, consumer protection, customs, courier, and dispute records.
Marketing Data
Kept until you unsubscribe, withdraw consent, or request deletion, unless limited suppression records are needed to ensure we do not contact you again.
Cookie and Analytics Data
Retained according to the settings of the relevant analytics, advertising, and cookie tools, and subject to your consent preferences where applicable.
When personal data is no longer needed, we delete, anonymise, or securely restrict access to it.
12. How We Keep Personal Data Secure
We use technical and organisational security measures to protect personal data against unauthorised access, accidental loss, misuse, alteration, disclosure, or destruction.
These measures may include:
- SSL/TLS encryption across checkout and account areas.
- Secure payment processing through third-party payment providers.
- Restricted administrative access.
- Password-protected systems.
- Website security monitoring.
- Fraud prevention tools.
- Software updates and security patches.
- Access controls for staff and service providers.
- Secure hosting infrastructure.
- Data minimisation practices.
- Backups and recovery controls where appropriate.
- Review of supplier access where appropriate.
Although we take reasonable steps to protect your data, no internet transmission or digital storage method can be guaranteed to be completely secure.
13. Your GDPR Rights
If you are located in Ireland, the European Union, the European Economic Area, the United Kingdom, Switzerland, or another region where similar data protection rights apply, you may have the following rights:
- Right of access.
- Right to rectification.
- Right to erasure, also known as the right to be forgotten.
- Right to restrict processing.
- Right to object to processing.
- Right to data portability.
- Right to withdraw consent.
- Right to object to direct marketing.
- Right to lodge a complaint with a supervisory authority.
To exercise your rights, email us at:
Please include your name, contact details, and a clear description of the request.
We may need to verify your identity before completing your request. We aim to respond within 30 calendar days, unless the request is complex or we are legally permitted to extend the response period.
Some data may not be deleted immediately if we are legally required or permitted to retain it, such as tax, invoice, VAT, customs, fraud prevention, chargeback, accounting, warranty, delivery dispute, or legal records.
14. Data Deletion Requests
You may request deletion of your personal data by emailing:
Please use the subject line:
Data Deletion Request
In your request, please include:
- Your full name.
- Your email address.
- Your order number, if applicable.
- The data you want deleted.
- Whether you also want your customer account removed.
We will review and process your request in accordance with applicable law.
Where we are legally required or permitted to retain certain records, we may not be able to delete all data immediately. For example, we may need to keep invoice, VAT, payment, refund, customs, fraud prevention, chargeback, delivery, warranty, or legal records for a required retention period.
15. Marketing Opt-Outs
You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in any marketing email.
- Emailing us at hello@autopartsonline.ie.
- Updating your cookie or marketing preferences, where available.
Opting out of marketing emails does not stop us from sending essential service messages, such as order confirmations, shipping updates, refund confirmations, account messages, customer support replies, or legal notices.
16. Cookie and Personalised Ads Opt-Outs
You can manage or opt out of non-essential cookies and personalised advertising by:
- Using the cookie settings tool on our website.
- Rejecting non-essential cookies on the cookie banner.
- Clearing cookies in your browser.
- Blocking third-party cookies in your browser.
- Adjusting your Google ad personalisation settings.
- Contacting us at hello@autopartsonline.ie.
If you opt out of personalised advertising, you may still see ads, but they may be less relevant to your interests.
17. Reviews, Messages, and User-Submitted Content
If you submit a review, message, photo, video, compatibility query, support request, or other content to us, we may process that content to:
- Provide customer support.
- Review product quality.
- Investigate delivery, return, or damage claims.
- Display reviews where applicable.
- Improve products, listings, or service quality.
- Prevent fraud or abuse.
- Resolve disputes or legal claims.
You should avoid sending unnecessary personal, sensitive, or unrelated information when contacting us.
If you provide images or videos, please ensure they show only what is necessary for the support request, such as the product, packaging, label, damage, part number, or fitting issue.
18. Sensitive Personal Data
We do not intentionally collect sensitive personal data, such as health information, biometric data, religious beliefs, political opinions, or similar special-category data.
Please do not send sensitive personal data to us unless it is strictly necessary for a specific legal or customer support reason.
If we receive unnecessary sensitive personal data, we may delete or restrict it where appropriate.
19. Children’s Privacy
Our website is intended for adults purchasing automotive parts and accessories.
We do not knowingly market to or intentionally collect personal data from individuals under the age of 18.
If you believe a minor has provided us with personal data, please contact us at hello@autopartsonline.ie so we can review and delete the information where appropriate.
20. CCPA / CPRA Notice for California Residents
Although autopartsonline.ie is an Irish business and does not specifically target California residents, we include this section for transparency for visitors who may be California residents.
Where the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) apply, California residents may have the right to:
- Know what personal information we collect.
- Know why we collect personal information.
- Know who we share personal information with.
- Request access to personal information.
- Request correction of inaccurate personal information.
- Request deletion of personal information, subject to legal exceptions.
- Opt out of the sale or sharing of personal information.
- Limit certain uses of sensitive personal information, where applicable.
- Not be discriminated against for exercising privacy rights.
We do not sell personal data for money.
However, some advertising or analytics activities, including certain cookies, pixels, and personalised advertising tools, may be considered “sharing” or “targeted advertising” under some privacy laws.
California residents may submit a CCPA/CPRA request by emailing:
Please use the subject line:
CCPA Privacy Request
You may also opt out of advertising cookies through our cookie banner, cookie settings tool, browser settings, or applicable privacy preference signals where supported.
21. Privacy Preference Signals
Where required by applicable law and supported by our website tools, we may recognise browser-based privacy preference signals, such as Global Privacy Control, for certain opt-out requests.
Because privacy signal support depends on our website technology, consent management platform, browser, and applicable law, you may also use our cookie settings tool or contact us directly at hello@autopartsonline.ie to manage privacy preferences.
22. Data Breaches
If a personal data breach occurs and it creates a risk to your rights and freedoms, we will assess the incident and take appropriate steps in accordance with applicable data protection law.
Where required, this may include notifying the Data Protection Commission and affected individuals.
We may also take steps such as securing affected systems, investigating the cause, restoring data where appropriate, and improving safeguards.
23. Regulatory Complaints
If you are dissatisfied with how we handle your personal data or respond to a privacy request, you have the right to lodge a complaint with the Irish supervisory authority:
Data Protection Commission
21 Fitzwilliam Square South
Dublin 2
D02 RD28
Ireland
Website: dataprotection.ie
We would appreciate the opportunity to resolve your concern first, but you are not required to contact us before contacting the Data Protection Commission.
24. Privacy Policy Visibility
This Privacy Policy should be accessible:
- From the website footer.
- During checkout.
- From account registration pages, where applicable.
- From cookie banner or cookie settings pages, where applicable.
- From contact, newsletter, or marketing signup forms, where applicable.
- From any legal or policy section of the website.
- From any relevant Merchant Center, advertising, or shopping settings where applicable.
Customers and visitors should be able to review this Privacy Policy before providing personal data where reasonably possible.
25. Policy Consistency
To avoid confusion, the information in this Privacy Policy should match the information shown on:
- Terms and Conditions.
- Shipping Policy.
- Refund and Returns Policy.
- Cookie Policy.
- Product pages.
- Cart page.
- Checkout page.
- Account registration pages.
- Contact forms.
- Newsletter signup forms.
- Google Merchant Center settings.
- Advertising and analytics consent settings.
- Order confirmation emails.
- Dispatch confirmation emails.
- Return instruction emails.
If we update our delivery countries, courier partners, payment providers, advertising tools, cookie practices, refund processes, or customer support systems, we will update this Privacy Policy where required.
26. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal obligations, advertising tools, cookie practices, delivery areas, business operations, customer support processes, courier partners, or payment systems.
When we update this page, we will change the “Last updated” date at the top of the policy.
Material changes may also be communicated by website notice, email, checkout notice, account message, or other appropriate method.
Your continued use of our website after this Privacy Policy is updated means that you acknowledge the updated policy.
27. Contact Information for Privacy Requests
For privacy questions, cookie questions, data deletion requests, GDPR requests, CCPA requests, account removal, marketing opt-outs, or any other data protection matter, please contact:
Responsible Business: Twin Isles Export Ltd, trading as autopartsonline.ie
Registered Office Address: 6 Fern Road, Sandyford, Dublin, D18 FP98, Ireland
Privacy & Data Support Email: hello@autopartsonline.ie
Support WhatsApp / Phone: +353 87 262 7605
Website: autopartsonline.ie