Last updated: 19/06/2026
Effective from: May 2026
Thank you for shopping at autopartsonline.ie. This Shipping Policy explains where we ship, where we do not ship, the delivery partners we use, our shipping costs, order handling times, estimated delivery times, tracking process, customs responsibilities, and what happens if an order is delayed, missing, damaged, returned, refused, or incomplete.
All shipping charges are shown clearly at checkout before payment. We do not add hidden delivery fees after checkout.
Nothing in this Shipping Policy limits or affects your statutory rights as a consumer under Irish, European Union, United Kingdom, Swiss, or other applicable consumer protection law.
1. Business Information
This website is operated by:
Corporate Entity: Twin Isles Export Ltd, trading as autopartsonline.ie
Registered Business Address: 6 Fern Road, Sandyford, Dublin, D18 FP98, Ireland
CRO Number: 804995
VAT Number: IE4548222NH
Support Email: hello@autopartsonline.ie
Support WhatsApp / Phone: +353 87 262 7605
Website: autopartsonline.ie
We provide clear business and contact information so customers know who they are buying from and how to contact us before or after placing an order.
2. Delivery Zone — Where We Ship
We currently ship automotive parts, car parts, accessories, tools, consumables, and related vehicle products to the following countries, subject to courier availability, product size, product type, address validation, customs requirements, and safe delivery access:
- Republic of Ireland.
- Belgium.
- France.
- Germany.
- Italy.
- Netherlands.
- Spain.
- Switzerland.
- United Kingdom.
For remote, restricted, island, rural, or hard-to-access locations, courier availability may vary. If our courier cannot safely or reliably complete delivery to your address, we will contact you by email, phone, or WhatsApp before dispatch to arrange an alternative solution or issue a full refund.
3. Locations We Do Not Currently Ship To
At this time, we do not ship to:
- Countries not listed in our accepted delivery zone.
- PO boxes.
- Parcel lockers.
- Military addresses.
- Freight forwarding addresses.
- Hotels, temporary accommodation, or short-term rental addresses where delivery cannot be verified.
- Locations where our courier partners cannot safely or legally complete delivery.
- Any region subject to shipping, customs, trade, courier, sanctions, or legal restrictions.
If an order is placed for a location we cannot ship to, we will contact you. If delivery cannot be arranged, we will cancel the order and issue a full refund to the original payment method.
4. Delivery Partners and Postal Services Used
We use trusted third-party delivery partners depending on the delivery address, parcel size, product type, destination country, warehouse dispatch route, and service availability.
Our delivery partners may include:
- DPD.
- An Post.
- DHL.
- Other approved courier partners where required for oversized, specialist, international, or route-specific automotive parts.
The carrier used for your order may vary depending on your delivery address, item size, product category, and warehouse dispatch route.
Where tracking is available, your dispatch email will include the carrier name and tracking link.
5. Shipping Costs
All available shipping options and charges are shown clearly at checkout before payment is completed.
Republic of Ireland
For deliveries within the Republic of Ireland:
- Standard shipping: €9.00 including VAT.
- Free standard shipping: Available for orders over €100.00 including VAT.
Belgium, France, Germany, Italy, Netherlands, Spain, and Switzerland
For deliveries to Belgium, France, Germany, Italy, Netherlands, Spain, and Switzerland:
- Flat-rate shipping: €35.00 including VAT where VAT applies.
- Free shipping: Available for orders over €300.00 including VAT where VAT applies.
United Kingdom
For deliveries to the United Kingdom:
- Flat-rate shipping: €35.00 including VAT where VAT applies.
- Free shipping: Not available for United Kingdom orders.
Free shipping thresholds apply to the value of eligible products in the order, unless otherwise stated. Delivery charges, import charges, customs charges, duties, brokerage fees, or other destination-country charges do not count towards free shipping thresholds unless clearly stated.
6. No Hidden Shipping Fees
The delivery price shown at checkout is the delivery charge payable to autopartsonline.ie for your order.
We do not add hidden handling fees, undisclosed delivery charges, or surprise shipping surcharges after checkout.
If there is ever a technical error where the checkout shipping price does not match this Shipping Policy, we will contact you before dispatch. You may then choose to proceed with the corrected delivery information or cancel the order for a full refund.
For international orders, destination-country customs charges, import VAT, duties, brokerage fees, or courier clearance fees may apply separately where relevant. These are not hidden fees charged by autopartsonline.ie; they are charges imposed by the destination country, customs authority, courier, or import process.
7. Customs, Import Duties, Import VAT, and Cross-Border Charges
Orders shipped outside Ireland may be subject to customs procedures, import checks, duties, import VAT, brokerage fees, courier handling fees, clearance fees, or other charges imposed by the destination country or courier.
Where applicable, the customer is responsible for any import duties, customs charges, taxes, clearance fees, brokerage fees, courier handling fees, or other destination-country charges unless we clearly state otherwise at checkout.
This is especially relevant for deliveries to countries outside the European Union, including Switzerland and the United Kingdom.
Customs authorities or courier partners may require additional information from the customer before delivery can be completed. Delays caused by customs checks, import procedures, unpaid import charges, or customer failure to provide required information are outside our reasonable control.
If a parcel is refused, returned, abandoned, delayed, or undeliverable because customs charges were not paid or required import information was not provided, we may deduct reasonable outbound delivery, return shipping, courier, customs, clearance, and handling costs from any refund, where permitted by law.
This does not affect your statutory rights where a product is faulty, damaged, incorrect, not as described, or not fit for purpose.
8. Order Handling Time
Handling time is the time between when your order is placed and when it is dispatched from our warehouse or supplier route.
Our standard handling time is:
1 to 3 business days, Monday to Friday.
Business days are Monday to Friday, excluding Irish public holidays and any applicable courier or destination-country public holidays that affect dispatch or delivery.
Orders placed late on Friday, over the weekend, or during a public holiday will normally begin processing on the next business day.
During peak periods, stock replenishment delays, supplier delays, courier disruptions, customs disruptions, or high-volume sales events, handling may occasionally take longer. If there is a significant delay before dispatch, we will contact you.
9. Transit Time
Transit time is the estimated time between dispatch and delivery.
Republic of Ireland
Once your order has been dispatched, the estimated transit time within the Republic of Ireland is:
1 to 5 business days.
Belgium, France, Germany, Italy, Netherlands, Spain, Switzerland, and United Kingdom
Once your order has been dispatched, the estimated transit time to Belgium, France, Germany, Italy, Netherlands, Spain, Switzerland, and the United Kingdom is:
7 to 14 business days.
All delivery timeframes are stated in business days.
Delivery estimates are provided in good faith and may be affected by courier delays, customs checks, import procedures, severe weather, address issues, seasonal backlogs, access restrictions, failed delivery attempts, public holidays, or other circumstances outside our direct control.
10. Total Estimated Delivery Time
Total estimated delivery time includes both handling time and transit time.
Republic of Ireland
For most orders delivered within the Republic of Ireland, the total estimated delivery time is:
2 to 8 business days.
This is calculated as:
1 to 3 business days handling time + 1 to 5 business days transit time.
Belgium, France, Germany, Italy, Netherlands, Spain, Switzerland, and United Kingdom
For most orders delivered to Belgium, France, Germany, Italy, Netherlands, Spain, Switzerland, and the United Kingdom, the total estimated delivery time is:
8 to 17 business days.
This is calculated as:
1 to 3 business days handling time + 7 to 14 business days transit time.
If a product has a different estimated dispatch or delivery timeframe, this will be clearly stated on the relevant product page before purchase where applicable.
11. Order Tracking
Once your order has been dispatched, we will send a shipping confirmation email to the email address used at checkout.
Where tracking is available, this email will include:
- Carrier name.
- Tracking number.
- Tracking link.
- Dispatch confirmation.
- Delivery status information, where supported by the carrier.
You may also be able to view tracking information by logging into your customer account, where available.
If you do not receive a tracking email after dispatch, please contact us at hello@autopartsonline.ie with your order number.
Please note that tracking updates may take time to appear after dispatch, especially during courier handover, international routing, customs clearance, or weekend/public holiday periods.
12. Customer Responsibility — Accurate Delivery Details
You are responsible for entering a complete and accurate delivery address before completing your order.
Please check that your:
- Full name is correct.
- Street address is complete.
- Eircode, postcode, or ZIP/postal code is correct.
- Town, city, county, province, region, and country are correct.
- Phone number is valid.
- Email address is correct.
- Business name, unit number, apartment number, floor number, or access instructions are included where needed.
Twin Isles Export Ltd cannot be held responsible for delivery delays or failed deliveries caused by incorrect, incomplete, inaccessible, or missing address information supplied by the customer.
If a parcel is returned to us because of an incorrect address, failed delivery attempts, refusal of delivery, non-collection, unpaid customs charges, or missing delivery information, additional shipping, courier, customs, clearance, and handling charges may apply before the order can be resent, where permitted by law.
13. Delayed, Missing, or Overdue Deliveries
If your order has not arrived within the estimated delivery timeframe, please contact us as soon as possible.
You can contact us by:
Email: hello@autopartsonline.ie
WhatsApp / Phone: +353 87 262 7605
Please include:
- Your online order number.
- Your full name.
- Your delivery address.
- Any tracking number you received.
- A brief description of the issue.
We will investigate the delivery with the courier.
If the parcel is confirmed lost, permanently delayed, or undeliverable, we will offer an appropriate solution, which may include:
- Resending the item, if stock is available.
- Offering a suitable replacement.
- Issuing a refund to the original payment method.
Your contract is with autopartsonline.ie, not the courier, and we remain responsible for ensuring your order is delivered or that an appropriate remedy is provided where delivery fails.
14. Incomplete Orders or Missing Items
If your order arrives but one or more items are missing, please contact us as soon as possible and preferably within 48 hours of delivery.
You can contact us by:
Email: hello@autopartsonline.ie
WhatsApp / Phone: +353 87 262 7605
Please include:
- Your order number.
- Photos of the parcel as received.
- Photos of the items inside the parcel.
- Photos of the outer packaging.
- Photos of the packing slip, if included.
- A list of the item or items you believe are missing.
Some orders may be shipped in multiple parcels. If your order has been split into more than one shipment, we will confirm the remaining tracking details for you where available.
If we confirm that an item was missing from your shipment, we will arrange a suitable solution, such as sending the missing item, offering a replacement, or issuing a refund for the missing item.
15. Split Shipments
Orders containing multiple items may occasionally be shipped in separate parcels or from separate warehouse locations.
If we split your order into multiple shipments, you will not be charged extra shipping fees by autopartsonline.ie. The shipping rate agreed at checkout remains fixed.
Where available, we will provide separate tracking details for each parcel.
Split shipments may arrive on different dates, especially for multi-item, oversized, specialist, international, or warehouse-routed orders.
16. Damaged Shipments
If your parcel arrives visibly damaged, crushed, opened, wet, or tampered with, please take the following steps:
- If possible, note the damage with the courier before accepting or signing for the parcel.
- Take clear photos of the outer packaging before opening it.
- Take clear photos of the damaged product and internal packaging.
- Keep all packaging materials until the issue is resolved.
- Contact us as soon as possible and preferably within 48 hours of delivery.
You can contact us by:
Email: hello@autopartsonline.ie
WhatsApp / Phone: +353 87 262 7605
Please include your order number, photos, and a brief description of the damage.
Once the damage is verified, we will arrange an appropriate solution at no extra cost to you, which may include repair, replacement, return, refund, or another suitable remedy, depending on the circumstances and your consumer rights.
17. Refused, Uncollected, or Undeliverable Orders
If an order is refused, uncollected, returned by the courier, or undeliverable due to customer action or inaction, we may deduct reasonable costs from any refund, where permitted by law.
This may include situations where:
- The delivery address was incorrect, incomplete, inaccessible, or invalid.
- The customer refused delivery.
- The customer did not collect the parcel from a pickup point, depot, post office, or courier location.
- The customer was unavailable after courier delivery attempts.
- The customer failed to respond to courier or customs requests.
- Import charges, customs charges, taxes, brokerage fees, or courier clearance fees were not paid where applicable.
- The delivery location was not suitable for safe or legal delivery.
Any deduction will be limited to reasonable costs actually incurred, such as outbound delivery, return delivery, courier, customs, clearance, or handling costs, where permitted by law.
This does not affect your statutory rights where the item is faulty, damaged, incorrect, not as described, or not delivered due to our error or courier failure outside your control.
18. Product Restrictions and Oversized Items
Some automotive parts may be restricted by courier rules, customs rules, product type, size, weight, fluid content, battery type, or destination country.
Oversized, heavy, fragile, specialist, electrical, hazardous, pressurised, liquid, or regulated products may require a specific courier service or may not be available for delivery to certain destinations.
If a product cannot be shipped to your address due to courier, customs, safety, legal, product, or destination restrictions, we will contact you before dispatch. If delivery cannot be arranged, we will cancel the order and issue a full refund to the original payment method.
19. Delivery During Peak Periods and Public Holidays
Delivery may take longer during peak periods, including but not limited to:
- Christmas and New Year.
- Black Friday and seasonal promotions.
- Irish public holidays.
- Destination-country public holidays.
- Severe weather periods.
- Courier network disruption.
- Customs or border delays.
- Supplier or warehouse disruption.
- High-volume sales events.
If your order is affected by a significant delay, we will aim to provide updated information where available.
20. Shipping Policy Visibility
This Shipping Policy should be accessible:
- From the website footer.
- From product pages.
- During the checkout process.
- Before the customer completes payment.
- From any legal or policy section of the website.
- From any relevant Merchant Center, Search Console, or shopping policy settings where applicable.
Product pages and checkout should clearly show or link to key shipping information, including delivery countries, shipping costs, free-shipping thresholds, handling time, transit time, and any important restrictions.
21. Policy Consistency
To avoid confusion, the information in this Shipping Policy should match the information shown on:
- Product pages.
- Cart page.
- Checkout page.
- Website footer.
- Terms and Conditions.
- Refund and Returns Policy.
- Google Merchant Center shipping settings.
- Search Console shipping and returns settings, where applicable.
- Order confirmation emails.
- Dispatch confirmation emails.
If we update our delivery countries, courier partners, delivery costs, free-shipping thresholds, handling time, transit time, customs terms, or restricted locations, we will update this Shipping Policy accordingly.
22. Contact Information
For questions about shipping, tracking, delivery delays, missing parcels, incomplete orders, damaged shipments, customs-related delivery issues, refused deliveries, or undeliverable orders, please contact us:
Corporate Entity: Twin Isles Export Ltd, trading as autopartsonline.ie
Registered Business Address: 6 Fern Road, Sandyford, Dublin, D18 FP98, Ireland
Support Email: hello@autopartsonline.ie
Support WhatsApp / Phone: +353 87 262 7605
Website: autopartsonline.ie