Autopartsonline.ie
Operated by Twin Isles Export Ltd.
VAT Number: IE4548222NH
CRO Number: 804995
Registered Address: 6 Fern Road, Sandyford, Dublin D18 FP98, Ireland
1. Shipping Destinations
Autopartsonline.ie currently ships to the following countries:
Europe: Ireland.
We reserve the right to add, remove, suspend, or restrict shipping destinations at any time, including where carrier, customs, regulatory, or operational restrictions apply.
2. Order Processing Time
Orders are typically processed within 1 to 3 business days after the order has been placed.
Processing times may be longer during periods of high demand, public holidays, warehouse delays, supplier delays, stock checks, security reviews, carrier disruption, or force majeure events.
3. Estimated Delivery Times
Estimated delivery times after dispatch are as follows:
| Destination | Estimated Delivery Time |
|---|---|
| Ireland | Approximately 1 to 5 business days |
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the carrier, destination, customs procedures, local delivery services, public holidays, weather, and other factors outside our control.
4. Shipping Charges
Shipping charges are calculated at checkout based on the destination and shipment details.
| Destination | Base Shipping Price |
|---|---|
| Ireland | €8 |
Additional charges may apply where an order exceeds standard shipping conditions, requires special handling, or is subject to carrier surcharges.
5. Weight and Shipping Cost Calculation
Shipping costs are calculated based on the shipment weight of the order. We reserve the right to adjust shipping charges where:
- Volumetric weight applies;
- Combined parcel dimensions require special handling;
- Carrier surcharges apply;
- The shipment exceeds standard service conditions;
- The order requires alternative carrier arrangements.
If an order cannot be shipped using the selected shipping rate, we may contact the customer to request an additional payment, offer an alternative shipping arrangement, or cancel the order and issue a refund.
6. Dispatch and Delivery
Orders are dispatched to the delivery address provided by the customer at checkout. Customers are responsible for ensuring that all shipping details are complete and accurate.
We are not responsible for delays, failed delivery attempts, returned parcels, or additional costs caused by:
- Incorrect or incomplete address details;
- Refusal to accept delivery;
- Customs delays;
- Local import procedures;
- Carrier disruption;
- Weather events;
- Public holidays;
- Force majeure events.
7. Customs, Duties and Import Charges
For destinations outside the European Union, and for countries where import procedures apply, the customer is responsible for any applicable:
- Customs duties;
- Import VAT or sales taxes;
- Handling fees;
- Brokerage fees;
- Local clearance charges.
These charges are not included in the product price or shipping price unless explicitly stated otherwise on Autopartsonline.ie.
8. Split Shipments
We reserve the right to ship items separately where necessary due to stock location, product type, carrier limits, packaging requirements, or operational efficiency.
Where an order is shipped in multiple parcels, delivery times may vary between parcels.
9. Delivery Risk
Risk in the goods passes to the customer upon delivery, subject to applicable consumer law.
Customers should inspect parcels upon arrival and notify us promptly if any goods are damaged, incomplete, incorrect, or defective.
10. Delayed or Lost Shipments
If a shipment appears delayed or lost, customers should contact us with their order details. We will make reasonable efforts to investigate the issue with the carrier.
Carrier investigation timelines may vary and may affect the time required to resolve delayed or lost shipment claims.
11. Refused or Undeliverable Parcels
If a parcel is refused, unclaimed, or returned to sender due to customer-related issues, we may deduct the following from any refund where permitted by law:
- Original shipping charges;
- Return shipping charges;
- Customs return charges;
- Handling fees.
12. Restricted Items
Certain products may be restricted or unavailable in some destinations due to transport, customs, chemical, or regulatory requirements.
We reserve the right to cancel or refuse orders where a product cannot legally or safely be shipped to the selected destination.
13. Returns
We accept returns for both defective and non-defective products.
Customers have 14 days from the date of delivery to request a return.
To be eligible for a return, the product should be returned in suitable condition, with all relevant parts, accessories, packaging, and proof of purchase where applicable. Products must not be damaged through misuse, improper installation, modification, or neglect.
14. Exchanges
We accept exchanges where the requested replacement product is available.
If the replacement item is unavailable, we may offer an alternative product, store credit, or a refund.
15. Defective, Damaged, or Incorrect Products
If a product is defective, damaged, incomplete, or incorrect, customers should contact us promptly with their order details and supporting information, such as photographs where relevant.
Once the issue has been reviewed, we may offer a replacement, exchange, repair, refund, or other appropriate resolution in accordance with applicable consumer law.
16. Non-Defective Product Returns
Customers may return non-defective products within the 14-day return window, provided the product is returned in acceptable condition.
The customer may be responsible for return shipping costs unless otherwise required by law or agreed by us in writing.
17. Refund Processing Time
Once a returned product has been received and inspected, approved refunds will be processed within 5 business days.
Refunds will normally be issued to the original payment method used at checkout. The time taken for funds to appear in the customer’s account may vary depending on the payment provider or bank.
18. Restocking Fee
We do not charge a restocking fee.
19. Return Shipping
Customers should contact us before returning any product so that we can provide return instructions.
Products returned without prior communication may be delayed or may not be accepted if they cannot be matched to an order.
Contact Information
For shipping, returns, exchanges, or order-related queries, please contact:
Twin Isles Export Ltd.
6 Fern Road, Sandyford, Dublin D18 FP98, Ireland
Website: Autopartsonline.ie
E-Mail: hello@autopartsonline.ie