Terms and Conditions

Autopartsonline.ie
Operated by Twin Isles Export Ltd.
VAT Number: IE4548222NH
CRO Number: 804995
Registered Address: 6 Fern Road, Sandyford, Dublin D18 FP98, Ireland

1. About These Terms

These Terms and Conditions govern your access to and use of Autopartsonline.ie, including any orders placed through the website.

By accessing this website, creating an account, using our services, or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms and Conditions, you should not use this website or place an order through it.

These Terms should be read together with our Privacy Policy, Cookie Policy, Shipping Policy, and Refunds and Returns Policy.

2. About Us

Autopartsonline.ie is operated by Twin Isles Export Ltd., a company registered in Ireland.

Company Details:
Twin Isles Export Ltd.
CRO Number: 804995
VAT Number: IE4548222NH
Registered Address: 6 Fern Road, Sandyford, Dublin D18 FP98, Ireland
Website: Autopartsonline.ie

3. Eligibility to Purchase

By placing an order on this website, you confirm that:

• You are legally capable of entering into binding contracts;
• You are at least 18 years old, or have the consent of a parent or legal guardian where required;
• The information you provide is accurate, complete, and up to date;
• You are purchasing either as a consumer or as a business customer with authority to place the order;
• You will not use the website or products for any unlawful purpose.

We reserve the right to refuse, cancel, suspend, or limit any order where fraud, misuse, abuse, pricing error, stock discrepancy, payment issue, security concern, or other legitimate commercial concern is suspected.

4. Products

Autopartsonline.ie sells products including, but not limited to:

• Car parts;
• Car accessories;
• Vehicle cleaning and care products;
• Related automotive products.

All product descriptions, photographs, fitment notes, compatibility references, specifications, prices, and availability information are provided in good faith. However:

• Product images are for illustration purposes only;
• Product packaging may vary;
• Minor specification, colour, branding, or design differences may occur;
• Compatibility information may depend on the exact vehicle make, model, year, engine, VIN, trim level, registration details, production date, or manufacturer variation.

Customers are responsible for checking that a product is suitable for the intended vehicle before purchase, installation, fitting, or use. Where available, customers should verify compatibility using OEM numbers, part numbers, VIN information, vehicle registration details, or professional advice.

We are not responsible for incorrect purchases where the customer has failed to check compatibility, unless the product listing was materially inaccurate or the wrong item was supplied.

5. Orders

All orders are subject to acceptance, payment authorisation, stock availability, verification checks, and our right to refuse or cancel an order.

After placing an order, you may receive an automated order confirmation email. This email confirms that we have received your order, but it does not mean that your order has been accepted.

A contract is formed only when we accept your order and dispatch the goods.

We reserve the right to:

• Reject any order;
• Cancel any accepted order before dispatch;
• Limit order quantities;
• Refuse supply where stock is unavailable;
• Cancel an order where payment is not authorised;
• Cancel an order where a pricing, product, stock, shipping, or website error has occurred;
• Request additional information for fraud prevention, security, or verification purposes.

If we cancel an order after payment has been taken, we will refund the amount paid using the original payment method unless otherwise agreed.

6. Pricing

All prices displayed on the website are shown in the currency indicated on Autopartsonline.ie at the time of purchase.

We make reasonable efforts to ensure that product prices are accurate. However, errors may occur.

If a pricing error is identified:

• We are not obliged to supply the product at the incorrect price;
• We may cancel the order and refund any payment made;
• Where appropriate, we may contact you with the option to proceed at the correct price.

Unless clearly stated otherwise, product prices do not include shipping charges, customs duties, import VAT, local taxes, brokerage fees, handling fees, or other import-related charges.

Shipping costs and any applicable charges will be displayed or calculated during checkout where available.

7. Payments

We accept payment through secure payment methods, which may include:

• Visa;
• Mastercard;
• PayPal;
• American Express;
• Apple Pay;
• Google Pay;
• Most major credit and debit cards;
• Other payment methods made available at checkout.

Payments are processed through secure third-party payment providers, including WooPayments and other enabled checkout providers where applicable.

Orders may be subject to payment verification, fraud screening, security checks, and authorisation by the relevant payment provider.

We do not guarantee that every payment method will be available in every country, for every customer, or for every transaction.

8. Website Security

Autopartsonline.ie uses HTTPS secure connection technology and secure payment gateway services to help protect data transmitted through the website.

However, no website, network, server, payment system, or method of electronic transmission can be guaranteed to be completely secure. To the extent permitted by law, use of the website is at your own risk.

Customers are responsible for maintaining the confidentiality of any account details, passwords, and login credentials used on the website.

9. Shipping Territories

We currently sell and ship to the following countries:

Europe: Ireland.

We reserve the right to add, remove, suspend, restrict, or change shipping destinations, shipping methods, carriers, or available services at any time.

Certain products may not be available for delivery to all destinations due to transport, customs, legal, chemical, regulatory, or carrier restrictions.

10. Delivery

Processing and delivery times are estimates only and are not guaranteed unless expressly stated otherwise in writing.

Customers are responsible for providing a complete and accurate delivery address and ensuring that someone is available to receive the goods where required.

We are not responsible for delays, failed delivery attempts, returned parcels, or additional charges caused by:

• Incorrect or incomplete address details;
• Refusal to accept delivery;
• Failure to collect a parcel;
• Customs clearance procedures;
• Local import restrictions;
• Carrier disruption;
• Weather events;
• Public holidays;
• Events beyond our reasonable control.

Risk in the goods passes to the customer upon delivery, subject to applicable consumer law.

Ownership of the goods passes only when full cleared payment has been received and the goods have been dispatched or delivered, as applicable under Irish law.

11. Import Duties and Customs

For deliveries outside the European Union, and for certain destinations such as the United Kingdom or Switzerland, orders may be subject to customs clearance, import duties, VAT, local taxes, brokerage fees, handling fees, or other local charges.

These charges are the responsibility of the customer unless expressly stated otherwise by us.

We are not responsible for:

• Customs delays;
• Border inspections;
• Local import restrictions;
• Seizure or refusal of goods by customs authorities;
• Additional import charges imposed by local authorities or carriers.

Customers are responsible for ensuring that products can legally be imported into their destination country.

12. Consumer Rights

Nothing in these Terms and Conditions excludes, restricts, or limits any statutory rights that cannot legally be excluded under applicable law.

For consumer online sales in the European Union, consumers generally have certain pre-contract information rights and a 14-day withdrawal right for many distance purchases, subject to legal exceptions.

Further information about cancellations, returns, refunds, and exchanges is set out in our Refunds and Returns Policy.

13. Returns, Faulty Goods, and Incorrect Orders

Returns, refunds, exchanges, and cancellations are governed by our Refunds and Returns Policy, which forms part of these Terms and Conditions.

Customers should inspect goods promptly upon delivery and notify us without undue delay if an item is:

• Missing;
• Incorrect;
• Damaged;
• Defective;
• Not as described;
• Incomplete.

Goods must not be installed, fitted, altered, modified, or used if you believe they are incorrect, damaged, defective, or unsuitable.

Installation, attempted installation, modification, or use may affect return eligibility where permitted by law.

14. Product Use and Installation

Many automotive products require technical knowledge, correct fitment checks, suitable tools, and professional installation.

Unless expressly stated otherwise:

• We do not provide installation services;
• We do not guarantee results from self-installation;
• We are not responsible for damage caused by incorrect fitting, misuse, modification, neglect, improper handling, or failure to follow manufacturer instructions;
• We are not responsible for labour costs, garage fees, diagnostic charges, recovery costs, vehicle downtime, or related expenses unless required by law.

Customers should use qualified professionals where appropriate.

15. Cleaning Products and Chemical Goods

Vehicle cleaning products, care products, liquids, treatments, chemicals, and consumables must be used strictly in accordance with their labels, instructions, warnings, safety data, and manufacturer guidance.

Customers are responsible for safe handling, storage, use, and disposal of such products.

Opened, used, or unsealed chemical or liquid products may not be eligible for return except where required by law or where the product is faulty.

16. Electrical and Sensitive Components

Electrical, electronic, sensor, control, or other sensitive automotive components may be subject to return restrictions once installed, connected, tested, unsealed, or handled in a way that affects resale, inspection, or safety.

Customers must confirm compatibility before installation or connection.

Returns of such products may be refused or reduced where permitted by law if the item has been installed, damaged, altered, or used incorrectly.

17. Intellectual Property

All content on Autopartsonline.ie, including text, graphics, product listings, design elements, logos, images, photographs, page layouts, software elements, databases, and website structure, is owned by or licensed to Twin Isles Export Ltd. and is protected by applicable intellectual property laws.

You may not copy, reproduce, republish, distribute, modify, scrape, extract, sell, exploit, or use website content without our prior written consent, except where permitted by law.

18. Acceptable Use

You agree not to:

• Use the website unlawfully or fraudulently;
• Interfere with website security, availability, or functionality;
• Misuse forms, accounts, checkout systems, payment systems, reviews, or communications;
• Introduce viruses, malware, bots, scraping tools, or malicious code;
• Attempt unauthorised access to our systems, servers, accounts, or data;
• Use the website in a way that may damage our business, reputation, systems, or customers.

We may suspend, restrict, or block access to the website where misuse is suspected.

19. Third-Party Links and Services

The website may contain links to third-party websites, payment services, delivery providers, review platforms, or other external services.

We are not responsible for the content, availability, security, privacy practices, or terms of any third-party website or service.

Use of third-party services may be subject to the terms and policies of those providers.

20. Limitation of Liability

To the fullest extent permitted by law:

• We exclude liability for indirect, incidental, special, punitive, or consequential losses;
• We are not liable for loss of profit, loss of business, loss of revenue, loss of data, loss of goodwill, or loss of opportunity;
• We are not liable for delays or failures caused by events beyond our reasonable control;
• We are not liable for damage caused by incorrect fitting, misuse, modification, neglect, or failure to follow manufacturer instructions.

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Breach of any legal obligation that cannot be excluded;
• Any liability that cannot lawfully be excluded or limited.

21. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay is caused by events beyond our reasonable control.

Such events may include, but are not limited to:

• Transport disruption;
• Carrier delays;
• Customs delays;
• Supplier failure;
• Stock shortages;
• Strikes or labour disputes;
• Cyber incidents;
• Utility failures;
• Natural disasters;
• Fire, flood, storm, or severe weather;
• War, terrorism, civil unrest, or government action;
• Pandemics, epidemics, or public health restrictions;
• Regulatory restrictions or import/export controls.

22. Privacy and Cookies

Use of this website is also governed by our:

• Privacy Policy;
• Cookie Policy;
• Shipping Policy;
• Refunds and Returns Policy.

These policies form part of the terms that apply to your use of Autopartsonline.ie and purchases made through the website.

23. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our business, products, website, legal obligations, payment methods, shipping arrangements, or customer service processes.

The latest version published on Autopartsonline.ie will apply to future website use and future orders.

24. Severability

If any part of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining sections will continue to apply to the fullest extent permitted by law.

25. Governing Law

These Terms and Conditions are governed by the laws of Ireland.

If you are a consumer, you may also benefit from any mandatory consumer protections available in your country of residence where applicable.

26. Contact Information

For questions about these Terms and Conditions, orders, products, returns, or website use, please contact:

Twin Isles Export Ltd.
6 Fern Road, Sandyford, Dublin D18 FP98, Ireland
Website: Autopartsonline.ie
E-Mail: hello@autopartsonline.ie