Last updated: 19/06/2026
Effective from: May 2026
Welcome to autopartsonline.ie. These Terms and Conditions (“Terms”) govern your access to and use of our website, customer account, online store, products, orders, services, payments, deliveries, returns, refunds, and any other transactions made through our website.
By accessing, browsing, creating an account, placing an order, or using any part of autopartsonline.ie, you agree to be legally bound by these Terms. If you do not agree with these Terms, you must not use this website or place an order through autopartsonline.ie.
Nothing in these Terms limits, excludes, or reduces your statutory rights as a consumer under Irish, European Union, or other applicable consumer protection law.
1. Business Information
This website is owned and operated by:
Company Name: Twin Isles Export Ltd
Trading As: autopartsonline.ie
CRO Number: 804995
VAT Number: IE4548222NH
Registered Business Address: 6 Fern Road, Sandyford, Dublin, D18 FP98, Ireland
Customer Support Email: hello@autopartsonline.ie
Support WhatsApp / Phone: +353 87 262 7605
Website: autopartsonline.ie
We provide this business information clearly so customers can identify who they are buying from and how to contact us before or after placing an order.
2. Use of This Website and Acceptance of Terms
By using autopartsonline.ie, you confirm that you:
- Are at least 18 years old, or are using the website with the involvement of a parent or legal guardian.
- Will provide accurate, current, and complete information when placing an order.
- Will not use the website for unlawful, fraudulent, abusive, misleading, harmful, or malicious purposes.
- Accept that your use of the website is subject to these Terms, our Privacy Policy, Cookie Policy, Shipping Policy, and Refund and Returns Policy.
If you do not agree to these Terms, you should stop using the website immediately.
3. Products We Sell
autopartsonline.ie sells automotive parts, car parts, vehicle components, accessories, tools, consumables, and related vehicle products.
We make reasonable efforts to ensure that product descriptions, images, technical specifications, compatibility information, stock information, pricing, VAT information, and delivery information are accurate and up to date.
However, product images may be for illustration purposes only. Packaging, manufacturer branding, labels, colour, finish, or minor cosmetic details may vary where the product’s core function, specification, and suitability remain the same.
All third-party manufacturer names, brand names, OE numbers, OEM references, part numbers, vehicle names, and trademarks are used for identification, compatibility, and product reference purposes only. Their use does not imply that autopartsonline.ie is officially endorsed by, affiliated with, or certified by those manufacturers unless this is clearly stated.
4. Vehicle Compatibility and Customer Responsibility
Automotive parts can be specific to a vehicle’s make, model, year, engine type, fuel type, trim level, registration number, VIN/chassis number, production date, and technical configuration.
It is the customer’s responsibility to check that the selected product is suitable for their vehicle before placing an order.
Before purchasing, you should verify compatibility using all available product information. If you are unsure whether a product is suitable for your vehicle, please contact us before ordering.
You can contact us at:
Email: hello@autopartsonline.ie
WhatsApp / Phone: +353 87 262 7605
When contacting us about compatibility, please provide as much relevant information as possible, such as:
- Vehicle registration.
- VIN or chassis number, where available.
- Make and model.
- Year.
- Engine size.
- Fuel type.
- Existing part number, where available.
- Photos of the existing part, where useful.
We are not responsible for customer ordering errors where incorrect, incomplete, or insufficient vehicle information was supplied by the customer, or where the customer ordered a part without checking compatibility.
This does not affect your statutory rights where a product is faulty, damaged, incorrect, not as described, or not fit for purpose.
5. Prices, VAT, and Currency
All prices displayed on autopartsonline.ie are listed in Euro (€) and include VAT where VAT applies.
Delivery charges are shown clearly at checkout before payment is completed.
We aim to ensure that all product prices, delivery charges, VAT information, product descriptions, and promotional offers are clear and accurate.
In the rare event of a severe technical error where an incorrect price, stock status, promotion, delivery charge, or product description is displayed, we will contact you as soon as possible. If we cannot fulfil the order due to a genuine technical or listing error, we may cancel the order and issue a full refund to your original payment method.
We may update prices, promotions, product information, stock information, and delivery charges at any time. Changes will not affect orders that have already been accepted and dispatched by us.
If a product is listed with an obvious pricing, stock, promotion, or description error, we reserve the right to cancel the order before dispatch and issue a full refund.
6. Orders and Contract Formation
When you place an order on our website, you are making an offer to purchase the selected product or products.
After placing an order, you may receive an automated order acknowledgement email. This confirms that we have received your order, but it does not mean your order has been accepted.
A binding contract is formed only when we dispatch your order and issue a dispatch confirmation email.
We reserve the right to refuse, cancel, or limit an order before dispatch for valid reasons, including but not limited to:
- The item is unavailable or out of stock.
- Payment cannot be authorised or verified.
- The order appears fraudulent, suspicious, unauthorised, or high risk.
- The delivery address is incomplete, invalid, restricted, or outside our delivery zone.
- The product cannot be supplied safely or legally.
- The product listing contains an obvious error.
- The order breaches these Terms or any applicable law.
- Customs, courier, trade, or delivery restrictions prevent fulfilment.
If we cancel an order after payment has been taken, we will issue a refund to the original payment method.
7. Payment
Payment must be made in full at checkout through our approved secure payment providers.
Orders will not be dispatched until payment has been authorised and cleared.
We do not store full raw card details on our own servers. Payment information is handled by secure third-party payment processors.
You agree that all payment information provided by you is accurate, complete, and authorised for use.
8. Shipping Countries, Delivery Costs, and Delivery Timeframes
We currently deliver online orders to the following countries, subject to courier availability, product restrictions, address validation, customs requirements, and the conditions set out in our Shipping Policy:
- Republic of Ireland.
- Belgium.
- France.
- Germany.
- Italy.
- Netherlands.
- Spain.
- Switzerland.
- United Kingdom.
All available delivery options and delivery charges are shown clearly at checkout before payment is completed.
Republic of Ireland
For deliveries within the Republic of Ireland:
- Standard shipping: €9.00 including VAT.
- Free standard shipping: Available for orders over €100.00 including VAT.
- Handling time: 1 to 3 business days, Monday to Friday.
- Estimated transit time after dispatch: 1 to 5 business days.
- Total estimated delivery time: 2 to 8 business days.
Belgium, France, Germany, Italy, Netherlands, Spain, and Switzerland
For deliveries to Belgium, France, Germany, Italy, Netherlands, Spain, and Switzerland:
- Flat-rate shipping: €35.00 including VAT where VAT applies.
- Free shipping: Available for orders over €300.00 including VAT where VAT applies.
- Handling time: 1 to 3 business days, Monday to Friday.
- Estimated transit time after dispatch: 7 to 14 business days.
- Total estimated delivery time: 8 to 17 business days.
United Kingdom
For deliveries to the United Kingdom:
- Flat-rate shipping: €35.00 including VAT where VAT applies.
- Free shipping: Not available for United Kingdom orders.
- Handling time: 1 to 3 business days, Monday to Friday.
- Estimated transit time after dispatch: 7 to 14 business days.
- Total estimated delivery time: 8 to 17 business days.
Delivery timeframes are estimates and may be affected by courier delays, customs checks, import procedures, severe weather, public holidays, incorrect address details, stock delays, remote-area access issues, failed delivery attempts, or events outside our reasonable control.
For full details, please review our Shipping Policy.
9. Handling Time
Our standard handling time is 1 to 3 business days, Monday to Friday.
Handling time means the time required to process, prepare, verify, pack, and dispatch your order after payment has been successfully authorised.
Handling time does not include weekends, Irish public holidays, destination-country public holidays, courier transit time, customs processing time, or failed delivery attempts.
Orders placed outside business hours, during weekends, or on public holidays are normally processed from the next business day.
10. Locations and Addresses We Do Not Deliver To
At this time, we do not deliver to:
- PO boxes.
- Parcel lockers.
- Military addresses.
- Freight forwarding addresses.
- Hotels, temporary accommodation, or short-term rental addresses where delivery cannot be verified.
- Locations where our courier partners cannot safely or legally complete delivery.
- Countries or regions not listed in our accepted shipping countries.
- Any region subject to shipping, customs, trade, courier, sanctions, or legal restrictions.
If an order is placed for a location we cannot ship to, we will contact you. If delivery cannot be arranged, we will cancel the order and issue a full refund to the original payment method.
11. Customs, Duties, Import VAT, and Cross-Border Charges
Orders shipped outside Ireland may be subject to customs procedures, import checks, duties, import VAT, brokerage fees, courier handling fees, or other charges imposed by the destination country or courier.
Where applicable, the customer is responsible for any import duties, customs charges, taxes, clearance fees, brokerage fees, or other destination-country charges unless we clearly state otherwise at checkout.
This is especially relevant for deliveries to countries outside the European Union, including Switzerland and the United Kingdom.
Customs authorities may require additional information from the customer before delivery can be completed. Delays caused by customs checks, import procedures, unpaid import charges, or customer failure to provide required information are outside our reasonable control.
If a parcel is refused, returned, abandoned, or undeliverable because customs charges were not paid or required import information was not provided, we may deduct reasonable return shipping, courier, customs, and handling costs from any refund, where permitted by law.
This does not affect your statutory rights where a product is faulty, damaged, incorrect, not as described, or not fit for purpose.
12. Delivery, Failed Delivery, and Address Accuracy
You are responsible for providing a complete, accurate, and deliverable shipping address when placing your order.
Please ensure that the delivery address includes all necessary details, such as:
- Full name.
- House number or building name.
- Street name.
- Eircode or postcode.
- City or town.
- County, province, or region where applicable.
- Country.
- Valid phone number and email address.
If your address is incomplete, incorrect, inaccessible, or rejected by the courier, delivery may be delayed or fail.
If an order is returned to us because of an incorrect address, failed delivery attempts, refusal of delivery, non-collection, or customer failure to respond to courier/customs requests, we may deduct reasonable delivery, return, courier, customs, and handling costs from any refund, where permitted by law.
13. Risk and Ownership
Risk of loss or damage to the goods passes to you when the goods are physically delivered to you or to a person nominated by you to receive them.
Legal ownership of the goods passes to you only when we have received full payment for the goods and any applicable delivery charges.
Until delivery is completed, we remain responsible for ensuring that your order is delivered or that an appropriate remedy is provided where an item is confirmed lost, permanently undeliverable, or not delivered due to circumstances within our responsibility.
14. Consumer Cancellation Rights
If you are a consumer purchasing online within the European Union, you may have the statutory right to cancel your order within 14 calendar days from the day you receive the goods, without giving a reason.
To exercise this right, you must clearly notify us within the 14-day cancellation period.
You can contact us by:
Email: hello@autopartsonline.ie
WhatsApp / Phone: +353 87 262 7605
After notifying us of cancellation, you must return the goods without undue delay and no later than 14 calendar days from the date you told us you wished to cancel.
Returned items must be unused, unfitted, clean, undamaged, complete, and in original packaging where applicable.
You may inspect the product as you would reasonably inspect it in a physical shop, but you must not install, fit, use, damage, alter, contaminate, or handle the product beyond what is necessary to inspect it.
This cancellation right does not affect your statutory rights where goods are faulty, damaged, incorrect, incomplete, not as described, or not fit for purpose.
For full details, please review our Refund and Returns Policy.
15. Returns and Refunds
Eligible change-of-mind returns are accepted within the applicable statutory return period.
For change-of-mind returns, the customer is responsible for return shipping costs unless otherwise required by law or unless we have agreed otherwise in writing.
For faulty, damaged, incorrect, incomplete, or verified logistics-error items, we will cover the return shipping cost where the issue is confirmed.
Approved refunds are issued to the original payment method.
Approved refunds are normally processed within 5 business days from the date we receive the returned item, subject to inspection. Your bank, card provider, or payment provider may take additional time to show the refund in your account.
We may reduce the refund amount if the item has been handled beyond what is necessary to inspect it, or if it is returned used, fitted, damaged, incomplete, altered, contaminated, or with compromised packaging.
For full details, please review our Refund and Returns Policy.
16. Faulty, Damaged, Incorrect, or Missing Items
If you receive an item that is faulty, damaged on arrival, incorrect, incomplete, missing parts, or not as described, please contact us as soon as possible.
You can contact us by:
Email: hello@autopartsonline.ie
WhatsApp / Phone: +353 87 262 7605
Please include:
- Your order number.
- A clear description of the issue.
- Photos or videos showing the issue.
- Photos of packaging, where relevant.
- Photos of labels, part numbers, or barcodes, where relevant.
- Vehicle details, where compatibility is relevant.
Where an item is verified as faulty, damaged, incorrect, incomplete, or not as described, we will provide an appropriate remedy in accordance with applicable consumer law.
This may include repair, replacement, missing-item dispatch, refund, or another suitable resolution.
17. Exceptions and Non-Returnable Items
Some products may not be eligible for change-of-mind returns where permitted by law, including but not limited to:
- Items that have been used, fitted, installed, marked, damaged, altered, or contaminated.
- Electrical or electronic parts that have been fitted, programmed, coded, damaged, or used.
- Special-order, custom-order, or personalised items where clearly stated before purchase.
- Items returned incomplete or without essential components.
- Items where the original packaging is missing or damaged in a way that affects resale, unless the item is faulty.
- Products that cannot be returned for health, safety, legal, or technical reasons once opened or used.
These exceptions do not affect your statutory rights where a product is faulty, damaged, incorrect, not as described, or not fit for purpose.
18. Professional Fitting and Product Use
Automotive parts may require specialist knowledge, tools, diagnostics, calibration, programming, coding, or professional installation.
We strongly recommend that mechanical parts, electrical parts, electronic components, braking components, steering components, suspension components, engine parts, and safety-related vehicle parts are fitted by a qualified mechanic or competent automotive professional.
You are responsible for ensuring that products are installed and used correctly.
To the extent permitted by law, we are not responsible for damage, injury, labour costs, diagnostic costs, programming costs, calibration costs, vehicle downtime, failed installation, or additional expenses caused by:
- Incorrect fitting.
- Use of unsuitable parts.
- Customer compatibility errors.
- Misuse or neglect.
- Unauthorised modification.
- Failure to follow manufacturer guidance.
- Installation by an unqualified or incompetent person.
- Failure to diagnose the underlying vehicle fault before replacing a part.
This does not affect your statutory rights where a product is faulty, not as described, or not fit for purpose.
19. Customer Accounts
You may be able to create a customer account on autopartsonline.ie.
You are responsible for keeping your login details secure and for all activity that occurs under your account.
You must notify us immediately if you believe your account has been accessed without authorisation.
We may suspend or close a customer account if we reasonably believe that:
- The account has been used fraudulently.
- The account has been used to breach these Terms.
- False, misleading, or incomplete information has been provided.
- The account has been used for abusive, unlawful, or harmful conduct.
- Continued access may create a security, legal, operational, or fraud risk.
20. Website Use Restrictions
You agree not to:
- Attempt to gain unauthorised access to our website, servers, databases, systems, or networks.
- Introduce viruses, malware, ransomware, logic bombs, or harmful code.
- Scrape, copy, harvest, or bulk-download product data, pricing, images, descriptions, or content without written permission.
- Use bots, automated scripts, crawlers, or similar tools to interfere with the website.
- Use the website for fraudulent, deceptive, unlawful, misleading, abusive, or malicious purposes.
- Interfere with checkout, payment processing, website security, or other customers’ use of the website.
- Copy or misuse our content, branding, images, descriptions, product data, page layouts, or website design.
- Misrepresent your identity, payment authority, delivery address, or order details.
We reserve the right to restrict, suspend, or terminate access to the website where these restrictions are breached.
21. Termination, Suspension, and Consequences of Breach
We may suspend or terminate your access to the website, customer account, or services if you breach these Terms or use the website in a way that creates legal, security, fraud, operational, courier, payment, or reputational risk.
If access is suspended or terminated:
- You must stop using the restricted parts of the website immediately.
- Any active orders may be reviewed, cancelled, or refunded where appropriate.
- We may refuse future orders where there is a valid reason.
- We may retain records where required for legal, tax, fraud prevention, accounting, payment, delivery, or dispute purposes.
- Any rights or obligations that should reasonably continue after termination will remain in effect.
Termination or suspension does not affect your statutory consumer rights for valid orders already placed, including rights relating to faulty goods, refunds, or returns.
22. Intellectual Property Rights
All content on autopartsonline.ie is owned by, licensed to, or lawfully used by Twin Isles Export Ltd.
This includes, but is not limited to:
- Website text.
- Product descriptions.
- Logos.
- Branding.
- Page layouts.
- Graphics.
- Buttons and interface elements.
- Banners.
- Photographs.
- Product images.
- Icons.
- Videos.
- Code, design, and structure of the website.
You may use the website for personal shopping purposes only.
You must not copy, reproduce, distribute, modify, publish, scrape, commercially exploit, or create derivative works from our website content without prior written permission.
All third-party trademarks, manufacturer names, product references, OE references, OEM references, and part numbers remain the property of their respective owners and are used only where necessary to identify compatibility, fitment, or product information.
23. Reviews, Comments, and User Content
If you submit a review, comment, photo, message, or other content to us or through the website, you confirm that the content is accurate, lawful, and does not infringe the rights of any third party.
You must not submit content that is abusive, defamatory, obscene, misleading, fraudulent, discriminatory, unlawful, harmful, or unrelated to the product or service.
We may remove or refuse to publish user content where we reasonably believe it breaches these Terms, applicable law, or our customer review standards.
By submitting content, you grant us permission to use it for customer service, website operation, product improvement, review display, fraud prevention, dispute handling, and, where appropriate, marketing purposes.
24. Product Availability, Substitutions, and Listing Accuracy
We aim to display accurate stock availability, product information, delivery estimates, images, prices, and compatibility data.
However, stock levels and supplier availability can change. If a product becomes unavailable after you place an order, we will contact you and may offer:
- A suitable replacement or alternative.
- A revised delivery estimate.
- Cancellation with a full refund.
We will not send a materially different substitute product without your agreement.
Minor packaging or branding differences may occur where the product remains equivalent in function, specification, and suitability.
25. Promotions, Discounts, and Free Shipping Offers
Promotions, discounts, coupon codes, and free shipping offers may be subject to eligibility conditions, minimum order values, expiry dates, product exclusions, country restrictions, or other stated conditions.
Free shipping thresholds apply to product order values unless otherwise stated. Delivery charges, customs charges, import duties, or other fees may not count towards free shipping thresholds unless clearly stated.
Current shipping offers are:
- Republic of Ireland: free standard shipping for orders over €100.00 including VAT.
- Belgium, France, Germany, Italy, Netherlands, Spain, and Switzerland: free shipping for orders over €300.00 including VAT where VAT applies.
- United Kingdom: no free shipping currently available.
Where a promotion is displayed incorrectly due to a technical error, we reserve the right to correct the error and, where necessary, cancel affected orders before dispatch with a full refund.
26. Limitation of Liability
Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for fraud, death or personal injury caused by negligence, or your statutory consumer rights under applicable consumer law.
While we rely on third-party courier partners and cannot prevent external transit disruptions, autopartsonline.ie remains responsible for your order until it is delivered to you. If an item is confirmed lost or permanently undeliverable in transit, we will provide an appropriate solution, which may include a replacement or a full refund.
Nothing in these Terms limits or affects your statutory consumer rights.
To the fullest extent permitted by law, Twin Isles Export Ltd will not be liable for:
- Indirect, incidental, or consequential losses.
- Loss of profit, revenue, business, opportunity, goodwill, or expected savings.
- Vehicle downtime or loss of vehicle use.
- Workshop labour charges, diagnostic fees, coding fees, programming fees, recovery fees, or fitting costs, except where required by law.
- Damage caused by incorrect fitting, misuse, unauthorised modification, or customer compatibility errors.
- Delays caused by couriers, customs, weather, strikes, public holidays, failed delivery attempts, or events outside our reasonable control.
- Website downtime, technical issues, or temporary unavailability.
- Customer losses caused by inaccurate, incomplete, or outdated information provided by the customer.
Our total liability for any order will not exceed the amount paid by you for the relevant product or order, except where a higher liability is required by applicable law.
27. Disclaimers
We aim to keep autopartsonline.ie accurate, secure, transparent, and available, but we do not guarantee that the website will always be uninterrupted, error-free, or free from technical issues.
Product availability, prices, VAT information, images, descriptions, compatibility information, delivery information, and promotional details may occasionally contain errors or become outdated. We reserve the right to correct errors and update information at any time.
Compatibility information is provided as guidance only and must be checked carefully before purchase.
You should not rely solely on website information if you are unsure whether a part is suitable for your vehicle. Contact us before ordering if you need help checking compatibility.
28. Privacy and Cookies
We process personal data in accordance with our Privacy Policy and Cookie Policy.
These policies explain how we collect, use, store, share, and protect your personal data, including information related to orders, accounts, payment processing, delivery, returns, customer support, cookies, analytics, and personalised advertising.
By using our website, you acknowledge that your personal data will be handled in accordance with those policies.
29. Transparency, Customer Support, and Policy Accessibility
We aim to provide clear and accessible information before customers place an order, including:
- Business identity and contact details.
- Product prices and VAT information.
- Delivery countries.
- Shipping costs.
- Delivery estimates.
- Handling times.
- Return and refund rights.
- Product compatibility information.
- Any important product or order restrictions.
These Terms and our related policies should be accessible from the website footer, checkout process, and relevant legal or policy sections of the website.
Customers should be able to review these Terms before completing payment.
30. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, website, products, delivery services, shipping countries, payment systems, legal obligations, customer service processes, or applicable laws.
When we update these Terms, we will change the “Last updated” date at the top of this page.
Where changes are significant, we may notify customers by:
- Posting a notice on our website.
- Displaying a checkout notice.
- Sending an email to registered customers, where appropriate.
- Updating the relevant website footer link.
Your continued use of the website after updated Terms are published means that you accept the updated Terms.
The Terms that apply to your order are the Terms in force at the time you place that order.
31. Governing Law and Jurisdiction
These Terms, your use of the website, and any purchase contract formed through autopartsonline.ie are governed by the laws of Ireland.
The Courts of Ireland will have jurisdiction over disputes arising from these Terms or from purchases made through this website.
Nothing in this section affects any mandatory consumer protection rights that may apply under Irish, European Union, United Kingdom, Swiss, or other applicable consumer protection law.
32. Contact and Support
For questions about these Terms, orders, returns, refunds, shipping, product compatibility, account access, or website use, please contact us:
Corporate Entity: Twin Isles Export Ltd, trading as autopartsonline.ie
Registered Business Address: 6 Fern Road, Sandyford, Dublin, D18 FP98, Ireland
Email Communication: hello@autopartsonline.ie
Support WhatsApp / Phone: +353 87 262 7605
Website: autopartsonline.ie